Sheet S-101EAI Front Desk for Electrical
AI answering service for electricians
An AI answering service for an electrical contractor picks up while you are in a panel or on a ladder, asks whether the caller has no power, a tripping breaker, a burning smell or a planned upgrade, captures the address and callback number, flags urgent calls, and texts you the details. It does not diagnose, quote or dispatch.
S-101E · Free audit
See what your electricians line is missing
Tell us your phone number. We check how your calls are handled today and what the AI Front Desk would catch. More about the free audit.
S-101E.1 · Call types
The calls an electrical line gets, sorted by what they need
An electrician’s phone carries a house with no power, a panel upgrade request and a ceiling fan install. They should not sit in the same queue.
- Flag first
Power out or burning smell
Part or all of a property has lost power, an outlet is hot, or the caller smells something burning. Flagged for first callback, with no advice given.
- Flag first
Tripping breaker or sparking outlet
A breaker that will not stay on, an outlet that sparked, or lights that flicker. Recorded in the caller’s words and flagged.
- Lead
Panel, EV charger or generator work
A panel upgrade, a charger install or a whole-house generator hookup. Larger jobs, tagged as leads so they do not sink under repair calls.
- Routine
Routine install or repair
A ceiling fan, new lighting, a dead switch. Captured the same way, without the urgent flag.
S-101E.2 · Triage
What the assistant asks an electrical caller
The questions stay on what the caller sees and how soon it matters, in wording you review before go-live.
- Is there no power, a burning smell, or something else?The first split between an urgent call and a job to schedule.
- Is it the whole property or just one area?Tells you whether the problem may be inside or outside the building.
- Did a breaker trip, or did something spark or smell?Recorded in the caller’s words. The assistant does not interpret it.
- Is this a home, a rental or a business?Rentals and businesses often involve a second contact.
- What is the address, and the best number to reach you?So you can call back with nothing left to ask.
S-101E.3 · Hand-off
What lands on your phone
Detail 02 The summary you receive
- Call type
- Power loss, breaker or outlet problem, larger install or routine job
- Urgency flag
- Marked when the caller reports no power, a burning smell or sparking
- What was seen
- What the caller described, in their own words
- Site
- Address, and whether it is a home, a rental or a business
- Contact
- Name, callback number and preferred callback time
No-power, burning-smell and sparking reports are flagged for first callback. Install and upgrade requests are tagged separately. Dispatch stays with you.
The caller also gets a text confirming their details were received. See missed-call text-back for calls that never connect.
S-101E.4 · Sample call
A sample electrical call, start to finish
It is early evening and you are finishing a panel swap at another house. A homeowner calls and the assistant answers in your company name. The caller says half the house lost power and there was a popping sound from the garage. The assistant asks if there is a burning smell, and the caller says a faint one.
It asks for the address, whether it is a home or a rental, and the best callback number, then confirms them back. The caller gets a text that the details were received.
On your phone, a summary arrives marked urgent: partial power loss, popping sound, faint burning smell, address, number. A ceiling fan request from earlier sits below it, unflagged. You call the urgent one first. The assistant did not say what failed, give safety instructions or promise an arrival time.
Hurricane season brings the outage calls
Florida’s Atlantic hurricane season runs June 1 to November 30, and storms and outages tend to put a lot of calls on the line at once. A phone that is answered, with generator and panel inquiries kept apart from the urgent power calls, gives you a callback order to work from when you are finally off the job.
Detail 03 It won't
- Diagnose the cause of an outage or a tripping breaker
- Tell a caller to reset, open or touch electrical equipment
- Quote a repair, an upgrade or an install price
- Promise an electrician arrival time
What it costs is just below, with the arithmetic.
S-101E.5 · Cost
What does an AI receptionist for electricians cost?
The AI Front Desk is $197 a month plus a one-time $497 setup, month to month, for electricians and every other trade. The same published price is on the pricing page.
AI Front Desk$197/mo + $497 setup · pricing
Detail 04 Cost, line by line
- Monthly
- $197, month to month
- Setup
- $497, one time
- First 12 months, paid monthly
- $2,861 ($497 setup plus 12 x $197)
- Paid in full
- $2,467 (12 months for the price of 10, plus $497 setup)
- Contract
- No long-term lock-in. Cancel anytime.
- Not included
- Missed-call text-back (Speed-to-Lead, $147/mo plus $297 setup), your website and your Google profile. Each is priced separately.
S-101E.6 · Missed-call math
The missed-call math, with your own numbers
Revenue at risk each week equals the calls you miss, times the share of those that were new-customer jobs, times your average job value. Count a week of missed calls from your phone log, then fill in the three numbers yourself.
Your average job value. A repair call and a panel upgrade are very different sizes. Use the average of what a new caller usually books, not your biggest job.
This is the ceiling, not a forecast. Not every missed call would have become a job, and an AI receptionist does not rescue every one. Put your own result next to the monthly price above and decide for yourself.
Detail 05 Worked example, hypothetical
Hypothetical round numbers, example only. They are not a statistic and not a result from any Summit customer. Use your own.
- Calls missed in a week
- 5
- Share that were new-customer jobs
- 2 of 5, or 40%
- Average job value
- $500
- Revenue at risk per week
- 5 x 40% x $500 = $1,000
S-101E.7 · Keep reading
More for electricians
- How the AI Front Desk worksThe full product page, for any trade.
- Missed-call text-backAn instant text when a call goes unanswered.
- PricingWhat the AI Front Desk and add-ons cost.
- Why Missed Calls Cost Home-Service Companies Real JobsFrom the Summit blog.
- What to Say in a Missed-Call Text-Back (With Examples)From the Summit blog.
Electrical AI Front Desk questions
What does an AI answering service do for an electrician?
It answers the call, asks whether the caller has no power, a tripping breaker, a burning smell or a planned job, collects the address and a callback number, and texts you a summary with urgent calls flagged. It does not diagnose the problem or send anyone out.
Can it tell an outage from a ceiling fan install?
It asks what the caller is seeing and tags the call. No-power, burning-smell and sparking reports are flagged. Routine installs are captured the same way without the flag. You choose the callback order.
Will it give a caller safety instructions about the electrical problem?
No. It records what the caller reports and flags the call. It does not diagnose or advise, and anything outside its script is handed to you.
Can it capture panel, EV charger and generator requests?
Yes. It asks what the caller wants and tags it as a lead, apart from repair calls. It does not give a price or promise a site visit.
Do I need to tell electrical callers it is an AI or that a call is recorded?
This is general information, not legal advice. Disclosure and call-recording rules vary, and Florida has its own consent requirements. Confirm your greeting and any recording wording with a Florida attorney before go-live.
